All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the price of the item, the applicable shipping and applicable taxes, using the original method of payment. In the event of partial orders, Islander will ship the in-stock items and remove any out of stock items from your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day means Monday to Friday, except holidays.
Delivery dates are estimates and commence from the date of shipping, rather than the date of order. Delivery dates are to be used as a guide only and are subject to the acceptance and approval of your order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Shipping costs are based on the weight of your order and the delivery method. This cost also includes full or partial costs of handling and shipping supplies required to fulfill the order. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and use the shipping and taxes estimator.
Sales tax is charged according to the province or territory to which the item is shipped.
All returns must be authorized within 14 days of delivery. Returns must be in “new and unused” condition. Items meeting these conditions will be exchanged for in-store credit. The purchaser is responsible for all return shipping charges.
Only regular priced items may be returned. Sale items are final sale.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to goods during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
For non-Canadian returns, clearly label customs paperwork and the package exterior: “Made in Canada Goods Returning.”
All shipments must be prepaid using Canada Post or US Postal Service. Please do not use UPS or FedEx when shipping to Islander. If Islander is charged additional fees from customers who do ship via UPS or FedEx, those fees will be charged back to the customer.
Orders can be canceled at any time prior to the shipping of your order. To cancel your order, call Islander as soon as you can during business hours. Orders that have already been shipped can not be canceled.