How can I contact you?
You can call Islander reels at 250 544 4856 and pick the extension of the person you would like to talk to.
Fax number is 250 544 1450. Email is info@islander.com
Is my reel convertible? How do I convert it?
The "ARMR2" and the "MR2" are not convertible, they are right hand retrieve only. The "Islander Steelheader" is basically ambidextrous and can be used either way. The "FR","IR", "LX" and "MR3" reels are all convertible to either left or right retrieve. All Islander Reels are set up for right hand retrieve at the factory unless specially ordered.Detailed instructions on how to convert your reel will be in the instruction manual included in the reel box. The manuals can also be viewed on the "Downloads" page of the web site at
http://www.islander.com/downloads.php
There is a scratch through the anodizing on my reel, can it be re-anodized?
The short answer is no. The anodizing penetrates the aluminum and to re-anodize the part would mean stripping off the original anodizing and re-preparing the part to be anodized again. The structural integrity of the part will be compromised because of the amount of material that will need to be removed to assure a good finish. Tolerances will also change which could lend to the poor fitting of parts.
What are your hours of operation?
The Islander Reels Division is open from 7:00 AM to 4:00 PM Pacific Time from Monday to Thursday and from 6:30 AM to 3:00 PM on Fridays. We are closed on all statutory holidays.
What do I need to know to return my reel to Islander for servicing or repair?
If you are shipping within Canada, feel free to use any courier service that you feel comfortable with. We do recommend that you insure the package.
Shipping from the USA, please be advised that "WE DO NOT ACCEPT SHIPMENTS VIA UPS".
US Mail or FedEx works best.
Please mark clearly on the outside of the packaging, and on the paperwork, "CANADIAN GOODS RETURNING FOR REPAIR".
Please include a phone contact number and a return shipping address.
What does it cost to service my reel?
When a reel is sent in for servicing, there will be a processing and handling fee of $20 plus a charge for bearings no longer covered by the warranty period.Parts replaced will be charged for at Islander's discretion.
There will be a return shipping fee based on the courier used and the destination of the reel.
What is the warranty on my reel?
Mooching Reels and Center Pin Float Reels are under a "Limited Warranty" for a period of two years from the date of purchase.
All other Islander Reels have a "Limited Life Time Warranty". The bearings on the Islander Fly Reels are warrantied for a period of two years from the date of purchase.
Warranty coverage is at the discretion of Islander Reels.
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